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Warranty batteries

Warranty batteries - conditions and information

At hetgoedkoopste.nl, quality and reliability come first. Our batteries are always carefully packaged and delivered undamaged. You will receive a battery without cracks, tears or leaks.
Do you receive a damaged product? Do not accept the shipment. Once you sign with the courier, you confirm that the item was delivered undamaged.

Manufacturer's warranty on batteries

All batteries at thegoedkoopste.nl come with a manufacturer's warranty.
Important to know:

  • Hetgoedkoopste.nl itself does not provide warranty, but takes care of submitting your claim to the importer or manufacturer.

  • The importer always has the final say.

  • Do you disagree with the ruling? Then you can contact the importer directly.

How does a warranty application work?

  1. Report your complaint or warranty question by phone or e-mail within the warranty period.

  2. Often we can answer immediately.

  3. If necessary, you can return the battery at your own expense, or have it picked up by the courier.

Report battery returns up to 110Ah
Click here

Report the return of batteries from 110Ah onwards
Click here

What should you enclose?

For proper handling please enclose with the return shipment:

  • Your proof of purchase (invoice)

  • Type of vehicle and engine type

  • Type of battery charger

  • If present: solar panel or charge controller

Without this information, your request cannot be forwarded to the importer.

Battery testing and evaluation

Upon receipt, we will test your battery:

  • Charging and discharging

  • If necessary: acidity measurement

  • Checking of internal resistance

If this is not conclusive, we will take care of the warranty application to the importer. This will perform an extensive test and check the serial number, among other things.

Result of the warranty request

  • Rejected: the battery has failed due to a cause other than a manufacturing defect.

  • Assigned in year 1: you will receive 100% a new battery(no money back).

  • Assigned in year 2: you will receive a new battery, but pay 50% of the current retail price(no money back).

⚠️ Please note that no new warranty applies to the replacement battery. There is no warranty on warranty.

When does your warranty expire?

A warranty claim will always be rejected in the following cases:

  1. Damage to battery case, cover or terminals (all batteries are vacuum tested).

  2. Filling with wrong electrolyte.

  3. Overcharging battery (convex battery shape, magic eye white or brown acid).

  4. Deep discharge (magic eye black, crystallized plates, high internal resistance).

  5. Improper use, such as short circuit.

  6. Incorrect assembly or battery too light for the vehicle.

Legal warranty

In addition to the manufacturer's warranty, the legal warranty ("non-conformity") always applies. This means that a product must do what you can expect of it. In case of defects due to manufacturing errors, you can therefore always invoke these legal rights.

Frequently asked questions (FAQ)

How long does the warranty procedure take?
On average 1-3 weeks, depending on the importer and battery type.

Do I have to pay shipping costs?
Yes, return shipping costs are at your own expense. If awarded, however, you will receive a replacement battery according to the terms and conditions.

Can I get a refund instead of a new battery?
No, a replacement battery is always provided, never money back.

What exactly is deep discharge?
When a battery's voltage drops below a critical limit (usually <12.3V), causing internal damage. This is always out of warranty.